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Flight Attendant Goes Viral For Comforting Charlotte Passenger

Author Phil Harris
(Photo by James D. Morgan/Getty Images)

Even for experienced travelers, flying can be a nerve-wracking ordeal. Takeoffs and landings are usually the most stressful times for anxious passengers. That’s when it’s good to have someone by your side to assure you that everything is going to be alright.

A Delta flight attendant is being praised for going above and beyond to care for a nervous passenger. On a January 2023 flight from Charlotte to New York City, flight attendant Floyd Dean-Shannon was caught on camera doing something a bit out of the ordinary to comfort a woman who was anxious about flying.

According to Sunny Skyz, a Twitter user posted a photo of the flight attendant as he sat on the floor in the aisle of the plane, holding a passenger’s hand and looking up at her. “Check out this gem of a flight attendant,” the post reads. “This woman was so nervous about flying, so he explained every sound and bump and even sat here holding her hand.”

The post has been viewed over 125,000 times and has over 2, 500 likes. Commenters praised Floyd Dean-Shannon for his compassion and shared stories of other flight attendants helping them overcome their anxiety about flying. One person even called flight attendants “the nurses of the sky.” Others hope that Delta will recognize and reward Floyd for his stellar service.

Which Airline Offers The Best In-Flight Economy Experience?

Air travel is back and better than ever. With many Americans taking to the skies to travel Upgraded Points wanted to find out which airline offers the best in-flight experience. The number of passengers traveling will only continue to grow, and with staffing issues and canceled flights dominating headlines, a great travel experience has never been more important. Living in Charlotte I’ve tended to fly mainly American or US Air when they were separate entities. But just this year I’ve branched out looking for the best deal to reach my destination. It is interesting to compare the experience of different options. In many cases it’s a give-and-take situation, one airline may offer better boarding perhaps but another provides free wifi. It all comes down to preference and what’s important to the flier. Unless of course, you can spring for first class. I, however, cannot. Though as long as I get there on time and safely that’s all that truly matters.

So, you’re flying economy. Which airline is going to give you the best in-flight experience? Upgraded Points ranked the biggest airlines in the United States across 6 metrics then came up with a total score to rank them. The list features 11 airlines with domestic flights in the US ranked against the following categories:

  • Entertainment
  • Amenities
  • Comfort
  • COVID measures
  • Quality of food
  • Variety of drinks on offer

Here is where each airline ranked:

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Author Phil Harris
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