If you thought only humans can frustrate you, think again because being on hold with customer waiting for the perfect option to press 1, 2, or 3 can make you crazy! Yesterday I had a long and drawn out experience in the grocery store line. Credit card was declined at the register, and that long line of customers behind me started doing that frustrated look, thing. So of course I had to contact my bank, and after a few rings, “Welcome to blah blah banking institution”. Press 1 for English”. I press 1, then it says, “Are you looking to refinance your home? NO!!!!!
The phone prompt says something like, “We have outstanding options for our valued customers who may be looking for extra cash for the holidays. Would you like to hear these options now? Press 1 for yes or 2 to continue”. So I press zero hoping that I would immediately be transferred to the operator and this is what happens. “Ok. Before I can transfer you I need to know the reason for your call. Please give us a brief explanation. For instance for disputes press 1. Unauthorized check press 2. Fraudulent activity press 3”. Finally I’d had enough and I screamed OPERATOR!!!!! The operator finally comes on just to tell me, I have to transfer you to the FRAUD Department, transfers me back to the automated machine, and I have to start the whole process over. Have you been in this predicament before? Hey banks, stores and utility companies, please hire a LIVE PERSON to answer the initial phone call, because you’re driving us nuts.